Privacy Policy

Privacy Policy for Sindhu Travels

Effective Date: November 8, 2025

At Sindhu Travels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our taxi and tour services.

1. Information We Collect

1.1 Personal Information

• Name and contact details (phone number, email address)
• Pickup and drop-off locations
• Travel dates and times
• Payment information (processed securely through third-party payment gateways)
• Government ID details (as required by transportation regulations)

1.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage data and cookies
• GPS location data (with your consent) for ride tracking

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your bookings
• To provide taxi and tour services
• To communicate with you regarding your reservations
• To process payments and prevent fraud
• To improve our services and customer experience
• To send promotional offers (with your consent)
• To comply with legal obligations and transportation regulations

3. Information Sharing and Disclosure

We may share your information with:

• Drivers: Essential trip details to facilitate your ride
• Payment Processors: To complete financial transactions
• Service Providers: Third parties who assist in operating our business
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing
• Lodge a complaint with relevant data protection authorities

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@sindhutravels.com
• Phone: +91 97911 05270
• Address: 10/16 Venkateswara Nagar 2nd St, Madhavaram, Chennai 600060