Cancellation Policy

Cancellation Policy for Sindhu Travels

Effective Date: November 8, 2025

This Cancellation Policy explains how to cancel bookings with Sindhu Travels and the applicable charges for different types of services.

1. How to Cancel a Booking

You can cancel your booking through:

• Phone: Call +91 97911 05270
• WhatsApp: Message +91 97911 05270
• Email: info@sindhutravels.com

Please provide your booking ID/reference number when canceling.

2. Local Drop Taxi Cancellation

Free Cancellation:

• More than 60 minutes before scheduled pickup time

Cancellation Charges:

Time Before Pickup	Cancellation Charge
60+ minutes	No charge
30-60 minutes	25% of estimated fare
15-30 minutes	50% of estimated fare
Less than 15 minutes	100% of estimated fare
No-show	100% of estimated fare

3. Airport Transfer Cancellation

Cancellation Charges:

Time Before Pickup	Cancellation Charge
24+ hours	No charge
12-24 hours	30% of booking amount
6-12 hours	50% of booking amount
Less than 6 hours	100% of booking amount
No-show	100% of booking amount

4. Outstation Trip Cancellation

Cancellation Charges:

Time Before Trip	Cancellation Charge
7+ days	No charge
4-7 days	25% of total fare
72-96 hours	50% of total fare
48-72 hours	75% of total fare
Less than 48 hours	100% of total fare

5. Tour Package Cancellation

Cancellation Charges:

Time Before Tour	Cancellation Charge
15+ days	No charge
10-15 days	30% of package cost
7-10 days	50% of package cost
5-7 days	70% of package cost
Less than 5 days	100% of package cost

6. Modification vs. Cancellation

6.1 Rescheduling:

You can reschedule your booking free of charge if done:

• Local rides: 2+ hours before pickup
• Outstation trips: 48+ hours before trip
• Tour packages: 7+ days before tour

6.2 Route/Vehicle Changes:

Minor modifications to route or vehicle type can be made without cancellation charges, subject to availability.

7. Cancellation by Sindhu Travels

If we cancel your booking due to:

• Vehicle unavailability
• Driver issues
• Unforeseen circumstances

You will receive:

• 100% refund of any advance payment
• Alternative vehicle arrangement (if available)
• Priority booking for future services

8. Force Majeure Cancellations

In case of cancellations due to:

• Natural disasters (floods, earthquakes, cyclones)
• Government restrictions or lockdowns
• Severe weather conditions making travel unsafe
• Civil unrest or emergencies

Policy: Full refund or credit note for future bookings (valid for 6 months)

9. No-Show Policy

If you fail to appear at the pickup location:

• Driver will wait for 15 minutes (free waiting time)
• After 15 minutes: Trip marked as no-show
• Full fare will be charged
• No refund will be provided

10. Group Booking Cancellations

For bookings of 3+ vehicles:

• Cancellation terms may vary based on booking agreement
• Custom cancellation policies will be communicated at time of booking
• Partial cancellations allowed with prior notice

11. Refund Processing

After cancellation approval:

• Refund amount calculated based on above policies
• Refund processed within 5-7 business days
• Refund credited to original payment method
• Confirmation email/SMS sent upon refund completion

12. Cancellation Confirmation

Upon successful cancellation, you will receive:

• Cancellation confirmation via SMS/Email
• Cancellation ID for reference
• Refund timeline details

13. Important Notes

• All cancellation times are calculated from scheduled pickup/trip start time
• Cancellation charges are deducted from advance payment (if any)
• Remaining amount refunded as per refund policy
• Festive season bookings may have special cancellation terms
• Corporate accounts may have custom cancellation agreements

14. Contact for Cancellation Support

For cancellation assistance:

• Phone: +91 97911 05270 (24/7 available)
• WhatsApp: +91 97911 05270
• Email: info@sindhutravels.com
• Address: 10/16 Venkateswara Nagar 2nd St, Madhavaram, Chennai 600060

This policy is subject to change. Please check for updates before making a booking.