Please Note
Please be aware of the following points before booking cabs with Sindhu Travels, to ensure there are no last-minute hurdles or misunderstandings due to lack of information. We request you to go through these terms carefully before confirming your booking.
Terms & Conditions
Guidelines and operational terms governing all bookings with Sindhu Travels.
1
Calendar Day Calculation
A trip day is calculated based on the calendar day (12:00 AM to 11:59 PM), and not as a 24-hour period from the trip start time. For example, if a trip starts at 11:00 PM, it will be counted as Day 1, and once it crosses 12:00 AM, it will be counted as Day 2.
2
Package Details & KM/Hour Limit
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Outstation Full Day Package: Includes up to 250 km. Any distance driven beyond this limit will be charged at the applicable extra km rate.
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Local Package: 10 hours / 100 km. Any usage beyond this limit will attract extra hour charges and extra km charges, calculated separately.
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Unused km or hours within the package will not be carried forward or refunded.
3
Additional Charges (Payable Extra by Customer)
The following statutory and parking charges are not included in the package amount and will be added to the final bill as actuals:
Toll gate charges
Parking charges
State / inter-state permits
Entry fees (hills, temples, posts)
4
KM & Time Calculation (Office to Office)
Total distance and total time will be calculated starting from when the cab leaves our office, includes your entire trip, and ends only when the cab returns back to our office, not just from your pickup point to your drop point.
5
Night Driving / Driver Allowance
If the driver is required to drive between 10:00 PM and 6:00 AM, an additional night driver allowance/charge will be applicable.
6
Cancellation Policy
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Cancellation charges will apply if a confirmed booking is cancelled by the customer.
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The charge percentage may vary depending on how much time in advance the cancellation is made.
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In case of a no-show (customer does not turn up for the trip), full trip charges may be applicable.
7
Driver Bata/Allowance
For multi-day outstation trips, a separate daily driver bata/allowance will be charged in addition to the package amount.
8
Luggage & Passenger Limit
Vehicles must be used strictly within their specified seating and luggage capacity. Overloading will not be permitted.
9
Damage & Liability
The customer will be held responsible for any damage caused to the vehicle due to misuse during the trip period.
10
Customer - Do's and Don'ts in Our Cabs
Do's
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Please be ready at the pickup point at the scheduled time to avoid delays.
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Carry a valid ID proof during outstation trips, if required.
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Wear seat belts at all times during the journey for safety.
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Keep the cab clean and dispose of waste properly using provided dustbins.
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Inform the driver or our office in advance for any additional stops or route changes.
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Report any issues with the vehicle or driver directly to our office/customer care.
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Carry your booking confirmation/ticket for reference during the trip.
Don'ts
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Smoking, consumption of alcohol, or any illegal substances inside the cab is strictly prohibited.
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Do not litter or damage the vehicle interior/exterior.
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Do not force the driver to violate traffic rules, overspeed, or drive during restricted hours beyond agreed terms.
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Pets are not allowed inside the cab unless prior permission is obtained.
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Do not carry illegal, hazardous, or prohibited items/luggage.
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Avoid loud arguments or misbehavior with the driver; any such conduct may lead to trip cancellation without refund.
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Do not overload the vehicle beyond its seating/luggage capacity.
11
Driver Food & Stay
We do not ask our customers to bear the cost of the driver's food and stay. However, we request customers to kindly ensure the driver is given adequate time to take care of his basic needs during the trip.
When staying at hotels, resorts, or homestays, please allow the driver access to basic amenities (washroom, freshening up, etc.), or at least give him time to find suitable arrangements on his own nearby.
Time spent by the driver for his meals, refreshment breaks, and refueling the cab is considered part of the trip duration, and is not billed separately to the customer.
A note from our experience:
We've noticed that customers sometimes raise concerns when a driver stops for food. We request your understanding here — our drivers are paid a batta of ₹300/- per day for a 6:00 AM to 10:00 PM duty, which does not allow them to afford eating at premium or high-cost places. They therefore look for reasonably priced, viable options along the route, and may take a short break of about 20–30 minutes for breakfast, lunch, or dinner.
We sincerely request customers to be considerate and cooperative during these short breaks, as they are essential for the driver's well-being and for ensuring a safe journey for you.
12
Cab Breakdown
In the rare event of a breakdown, we will arrange a replacement vehicle at the earliest, and the waiting time will not be billed to the customer. If the trip is discontinued midway due to the breakdown, an applicable refund for the unused portion will be processed as per company policy.
13
Privacy Policy
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Information We Collect: We collect customer details such as name, contact number, pickup/drop address, and trip details at the time of booking, solely for providing and managing our cab services.
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Use of Information: The information collected is used only for booking confirmation, trip coordination, billing, customer support, and service improvement. It will not be used for any unrelated purpose.
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Data Sharing: Customer information is not sold, rented, or shared with third parties, except with drivers/vehicle partners as necessary to fulfill the booking, or as required by law/government authorities.
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Data Security: We take reasonable measures to protect customer data from unauthorized access, misuse, or disclosure.
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Communication: By booking with us, customers consent to receive trip-related calls, SMS, or messages (booking confirmation, driver details, trip updates) from our company.
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Customer Rights: Customers may contact our office to request access to, correction of, or deletion of their personal information, subject to legal/operational requirements.
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Policy Changes: This privacy policy is subject to change; any updates will be communicated through our official channels.
Thank You
Thank you for choosing Sindhu Travels! We truly appreciate your trust in us and look forward to serving you again on your next journey.
Have a Query? Contact Us
Our operations team is available 24/7 to assist you.
